Privacy Policy
Last updated: 28 May 2025
1. Who we are
JDowd Roofing (“we”, “our”, “us”) is a trading name of JDowd Roofing Ltd, registered in England & Wales (Company No. 12345678). Registered office: 12 High Street, Sutton Coldfield, Birmingham B72 1AB. You can contact Ian Dowd by phone on 0121 123 4567 or email info@jdowdroofing.co.uk.
2. What personal data we collect
- Contact form enquiries: name, phone, email, postcode, message details.
- WhatsApp chats initiated via our website.
- Device information: IP address, browser type, pages visited (via Google Analytics 4).
- Cookies and similar technologies (see Section 7).
3. Why we collect it (legal basis – UK GDPR)
| Purpose | Data | Legal Basis | Retention |
|---|---|---|---|
| Prepare a quotation & respond to enquiries | Contact details, project info | Contractual necessity | 7 years |
| Marketing roof-care tips & offers (only if you opt-in) | Name, email | Consent | Until withdrawal |
| Site security & analytics | IP, cookies | Legitimate interest | 26 months |
4. Sharing your data
We never sell your data. It is shared only with:
- Hosting & backup providers (Krystal Hosting, UK).
- Analytics processors (Google LLC – data stored in the EU).
- Payment processors (if you pay online).
All suppliers are bound by data-processing agreements.
5. Your rights
You have the right to access, correct, delete or port your data, to object or restrict processing, and to complain to the ICO (www.ico.org.uk). Contact us to exercise any right.
6. Security
We use TLS encryption, firewalls, strong password policies and annual penetration tests.
7. Cookies
| Cookie | Purpose | Expiry |
|---|---|---|
| _ga | Google Analytics | 13 months |
| _gid | Google Analytics | 24 hours |
| wp_* | WordPress session | Session |
You can disable non-essential cookies with our banner or via your browser settings.
8. Updates
We may update this notice; material changes will be flagged on this page.